Friday, January 16, 2009
Find out whats on Steve's Mind today. ...
It’s a new year now, what is going on with our industry? Car dealerships are closing all around us. There are talented men and women looking for work. There are dealerships “hunkering down” for the recession. Sales departments are bare. Dealers are nervous. Managers and employees alike are wondering when the other shoe is going to drop and they too will be out of work.
I have always taken the out of the box approach. And I submit that we should do the same today. Lets get creative, lets have fun and lets God Damn sell some parts and service. I mean lets get strong and sell. Lets do what they pay us for. Obviously we have to be cost effective and efficient when it comes to our departments, but lets get on the driveway and sell work to our customers. They need to keep their cars running, so lets look them over and make recommendations, lets make deals and lets sell. Sounds easy huh!
I have talked to many an expert on the subject. And every one says today is the day when the fixed operations is going to carry the mail. My mentor Jim said, “anyone can run a dealership in the good times, when times get tough it’s the good men who make the good times”. I submit that we can help our advisors sell service, work the deal with the customer and do not let anyone leave the store until the bought what they came in for. Some money is better than no money.
I also suggest that we spiff our advisors to do their job better. Throw a five or ten at them. How about a new plasma TV? Want me to sell something, pay me to do it. As I am ducking for cover from you throwing things at me, unless your service advisors are different than mine or any one else’s service advisor, they need to be motivated. Money works too. Have a contest. Make it fun. Go sell some coolant exchanges, sell a brake job or a set of tires. How many batteries are dying in your own parking lot. I bet the local auto parts store is full of our customers getting a new battery right now. I also bet they are buying wiper blades too!!!
Since this is my blog, I may tend to ramble on a bit, but come on people, lets stop letting the nay sayers get us down. Lets stop saying it’s the economy stupid.
Lets go sell something today.
Comments or suggestions?
e-mail Steve Shaw @ Mydealercoach@gmail.com